We answer
email.
There is no call centre, because there is no warehouse behind this — we are a publisher, not a retailer.
Email us
One address, read by a person. Put the topic at the front of the subject line so it gets to the right place:
| Subject starts with | Goes to |
|---|---|
CORRECTION | Editorial — a price that moved, a listing that changed, something we got wrong |
PRIVACY | POPIA requests, handled by our Information Officer |
PARTNER | Advertising and partnership enquiries |
We reply within two business days, Monday to Friday, South African time (SAST, UTC+2). Correspondence is by email only.
About an order you placed
If you bought something after clicking through from this site, your order is with Takealot and the seller listed on that product page — not with us. We cannot see your order, change a delivery address, process a refund or chase a courier. Use the Help section of your Takealot account, which is the only channel that can act on it.
If a product caused a reaction
Stop using it. Contact a pharmacist or doctor about the reaction itself, and report the product to the retailer and the brand so other buyers are warned. If you let us know as well, and the complaint checks out, we will add a warning to the write-up.
Press and product samples
We buy what we write about. Unsolicited samples are not returned and do not buy coverage; if we ever do write about something that arrived free, that fact goes at the top of the article in plain language.